AT&T has launched its AT&T Guarantee, a new initiative aimed at delivering a more reliable and customer-friendly experience. The promise focuses on making service interruptions right and offering compensation when customers face downtime.

Under this guarantee, AT&T will issue credits for service outages. Fiber outages lasting more than 20 minutes or wireless disruptions for over an hour will lead to a full day of service credit. For cellular customers, an outage must affect 10 or more towers to qualify for compensation. However, outages caused by weather, natural disasters, or third-party issues are excluded from this guarantee.

To be eligible for downtime credits, AT&T Fiber customers must use an AT&T-provided gateway. Issues like internal wiring problems or outages caused by planned maintenance won’t be covered. Customers who experience an outage will be notified via email or text about the upcoming credit.

Additionally, AT&T promises no hidden fees or equipment charges for fiber services and will offer reward cards for service delays. If customers wait over five minutes for technical support and don’t receive a callback, they will be compensated with a reward card.

With the AT&T Guarantee, the company is striving to improve customer satisfaction, ensuring more transparency, reliability, and support for its customers.

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